Service Outage Email Template

The it team at towers watson has developed a set of branded it outage notification templates for their desktop alerts based on a simple traffic light system.

Service outage email template. The basic elements of great system outage messages. 1 some cit services have existing methods for communicating directly with the users of their services. Download this information unplanned service outage template ms word. Any mail sent to a list during the outage will be stored temporarily on our backup mail server and sent when the list server is operating again.

Three of the templates are used for incident management a new notification has a red theme an update is gold and the closure of that issue is green. Outages of those services may be better handled using those methods. From the sysadmin team will be taking the server down for emergency repairs today january 4th 2007 at 600 pm cst. Either way youve been wasting precious time.

This package includes a template to alert them to the problem with follow ups covering updates resolution and remediation. Follow these tips and use the recommended samples and templates below to make your unplanned outage less painful for everyone. Here is a typical notification that we would use. Its alerts outages and notices.

This template is used for communicating with end users as well as technical support providers. Maybe youve been copying and pasting the same text every day. Read about outage communication with internal stakeholders and within your team. Using customer service email templates.

Scheduled system downtime 12 nov 2014 dear network user please be advised that the network will be unavailable from 0100am to 0530am on november 12th 2014. When a system goes down affected users need to know as soon as possible. This page lists current and recent its alerts and outages for the calendar year. Or perhaps you wont let your new customer service agent send a support email without approving it first.

Previous its outages and alerts can be found on the archived its alerts and outages page. If you do not already have a template in place you can use the following guidelines to craft one today. This period of downtim. The outage should last approximately 15 minutes.

Send immediately if your customers have not already realized the outage or disruption they will soon. This post is part of our three part series on best practices in communication during critical incidents. The faster youre able to notify your clients the more on top of the issue you will. During the stress of a major service outage its easy to forget that your customers are often in an even more difficult situation.

Customer service email templates have the power to add hours back into your day.