Itil Certification Definition

In addition the single process practitioner certifications that were offered by ogc for itil version 2 have now been replaced and the offering expanded by what are known as complementary certifications.

Itil certification definition. The tiered structure of the qualification offers candidates flexibility relating to the different disciplines and areas of itil and the ability to focus their studies on key areas of interest. 1 the hierarchy of itil certifications. Itil certification levels are now. The itil information technology infrastructure library is a framework designed to standardize the selection planning delivery and maintenance of it services within a business.

Itil v3 is the third version of the information technology infrastructure library a globally recognized collection of best practices for managing information technology it. The it infrastructure library itil is a library of volumes describing a framework of best practices for delivering it services. The itil certification scheme features foundation practitioner intermediate expert and master levels. The itil certification scheme provides a modular approach to the itil framework and is comprised of a series of qualifications focused on different aspects of itil best practice to various degrees of depth and detail.

The itil certification scheme now offers a modular approach. Axelos it infrastructure library itil is a widely recognised and accepted global approach to it service management. Itil defines a service lifecycle model that prescribes specific processes and activities during the design development delivery and support of it services. The certifications follow different formats from foundation which is a 40 question multiple choice exam to the master where you must demonstrate how you have implemented itil practices.

Itil has gone through several revisions in its history and currently comprises five books each covering various processes and stages of the it service lifecycle. The itil 4 foundation certification is designed as an introduction to itil 4 and enables candidates to look at it service management through an end to end operating model for the creation delivery and continual improvement of tech enabled products and services. Service management according to itil a set of specialized organizational capabilities for enabling value for customers in the form of services. For the purposes of this discussion it services are any it activities that deliver business value to a companys end users.

The goal is to improve efficiency and achieve predictable service delivery.