Hdi Dst Certification

It may also be purchased separately. The certification exam is based on the hdi desktop support manager hdi dsm certification standard and is delivered online through the hdi learning center. A desktop support technician provides technical support services at a face to face level with the customers.

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Introductory Nugget Hdi Desktop Support Dst Hdi Dst

Hdi Desktop Support Technician 2 Days Training In San Jose Ca

Hdi events unite thousands of service and support professionals and leaders each year for premier education networking and collaboration.

Hdi dst certification. We deliver value through events certification and training consulting industry news research and resources. The tests are in the area of customer support and other related tasks such as help desk support or support centers. The standard was developed by the hdi international certification standards committee which consists of more than 25 practitioners and experts from around the world. Learn vocabulary terms and more with flashcards games and other study tools.

What you will learn proven techniques for improving on site customer interaction. Start studying hdi desktop support technician. Hdi also provides training courses for. Hdi desktop support technician.

Connect in person with the entire spectrum of technical service and support. Hdi support center certification is an award that recognizes a support centers commitment to excellence efficiency and service quality based on the hdi support center standard. An hdi certification for technical support professionals who provide in person support to internal or remote employees or workers or external customers. The hdi certification examinations are a series of tests offered by hdi formerly the help desk institute a company headquartered in colorado springs colorado.

The hdi deskside support technician certification will enable you to provide quality it deskside service and support to end users by demonstrating your knowledge of customer service and service management process. The certification exam is included with training purchased directly from hdi. Hdi certification exams are based on an hdi certification standard. The competencies for the certification standards were identified and approved by the hdi international certification standards committee icsc a group of industry experts and experienced practitioners from a number of organizations.

Hdi desktop support technician hdi dst training focuses on key support center processes and concepts to improve overall support operations as well as customer service and interpersonal skills that improve the customers experience. The exam must be completed within 6 weeks of purchase.